What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 business days for your order to ship out, average shipping times are 7-10 business days.
Tracking numbers will be emailed to you after your order has been SHIPPED. If you don't have a tracking number after 4 business please email us at Support@CopperJoe.com

I am not in love with my order, can it be returned? What if there is an issue?

Please email us at Support@CopperJoe.com.

We offer a 100% money-back guarantee if your product arrives defective or damaged. You have 30 days from the date of delivery to return the item for a full refund. Please include your name and order number with all returned packages to help us process your return quickly.

Once your returned package is received and inspected, please allow up to 7 business days for your refund to be processed and submitted to your original payment method.

Please note: If your package is currently in transit, you must wait for it to arrive and then return it before a refund can be issued.

If you have any questions, please contact us at Support@CopperJoe.com.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships by Calling in to our team or simply notify us via email at Support@CopperJoe.com

If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply notify us via email at Support@CopperJoe.com 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to Support@CopperJoe.com  and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.